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Complaint? Compliment? Go Straight to the Top!

At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us. If this is the case, then Philippe Prétat (CEO DHL International Express France) and Xavier Cornilleau (Customer Service Director) want to hear your complaints first-hand.
Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, Philippe Prétat and Xavier Cornilleau would like to hear about that too.
Understanding how you feel about the service you’ve received - good or bad - is vital in helping us shape our business to serve you better. So just select either Philippe or Xavier and let them know what you think. Please include your telephone number if you would like us to call you back!

Philippe Prétat
CEO DHL International Express France

“Every day, we are absolutely committed to providing customer satisfaction, whether you are an individual, an SME or a multinational. When it comes to service quality, the buck stops with me and all my teams. all our teams are mobilized for your benefit.”

Email Philippe Prétat

Xavier Cornilleau
Customer Service Director

“The real measure of service excellence is how quickly we react when a problem occurs.”

Email Xavier Cornilleau
Philippe Prétat and Xavier Cornilleau will ensure that your complaints are dealt with immediately and you’ll receive a response shortly.
Should you need immediate assistance contact DHL Express Customer ServiceContact Us.
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